FAQ

Returns, Refunds and Exchanges Policy

At this time, we do not offer returns or exchanges on any items purchased. Please refer to sizing charts provided in each items description.

Exception: The only exception to this policy is if the item you received is delivered damaged. If you encounter any damage to the product upon delivery, please contact our customer service team within 24 hours of receiving the item. We will provide instructions on how to proceed with a return or replacement for the damaged item.

Contact Information: shop@japancardirect.com

Thank you for understanding. We appreciate your business and are here to assist you with any concerns you may have.

 

Terms and Conditions

Last Updated: August 30, 2024

Welcome to Japan Car Direct. By using our website shop.japancardirect.com, you agree to the following terms and conditions. Please read them carefully.

  1. Acceptance of Terms

By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

  1. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site after any changes constitutes acceptance of the new Terms.

  1. Products and Services

We strive to provide accurate descriptions of our products and services. However, we do not warrant that the descriptions are complete, reliable, or error-free. Product availability and pricing are subject to change without notice.

  1. Orders and Payment
  • Order Acceptance: All orders are subject to acceptance. We reserve the right to refuse or cancel any order for any reason.
  • Payment: Payments are processed through secure payment gateways. You agree to provide accurate payment information and authorize us to charge the total amount of your order.
  1. Shipping and Delivery
  • Shipping Costs: Shipping costs are calculated based on your location and selected shipping method.
  • Delivery Time: Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by third-party carriers or other factors beyond our control.
  1. Returns, Refunds, and Exchanges
  • Returns, Refunds, and Exchanges are not available at this time, with the exception of item(s) that are damaged upon delivery. We recommend that you check the size of each product that you purchase carefully.
  1. Customer Rights
  • Right to Information: You have the right to receive clear and accurate information about products and services before making a purchase.
  • Privacy Rights: Your personal information is protected by our Privacy Policy. We are committed to safeguarding your data and using it responsibly.
  1. Intellectual Property

All content on the Site, including text, graphics, logos, and images, is the property of Japan Car Direct or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

  1. Limitation of Liability

To the fullest extent permitted by law, Japan Car Direct  shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Site or purchase of products.

  1. Indemnification

You agree to indemnify and hold harmless Japan Car Direct, its affiliates, officers, directors, and employees from any claims, liabilities, damages, losses, and expenses arising out of your use of the Site or violation of these Terms.

    11. Customs
  • Customs Duties and Taxes: The buyer is responsible for all customs duties, taxes, and fees imposed by the destination country. These charges are not included in the purchase price or shipping fees and must be paid directly to the appropriate authorities.
  • Customs Clearance: It is the buyer's responsibility to ensure that their shipment complies with local regulations and to facilitate any necessary customs clearance procedures.
  • Delays and Rejections: We are not liable for any delays or issues arising from customs processing, including any rejections or confiscations of goods by customs authorities.

For more information on your country's specific customs regulations, please contact your local customs office or visit their website.